Spa Policies

Thank you for choosing The Blue Room Spa & Wax Bar as your Spa & Your Happy Place.

We work hard to create a beautiful, relaxed & refreshing atmosphere our clients and friends know and love.

Happiness and Good vibes are in abundance here at BRS. 

We're here to help you relax, refresh and radiate. #glowforthandconquer

We know life gets a lil' crazy and sometimes it gets in the way of your spa appointment (ugh!)

We keep your appointment time just for you, so if for any reason you cannot make it to your appointment on time, or at all - we always appreciate a heads up.

Arrive 

...A few minutes prior to your Spa appointment. We'll get you a drink, a mag and get you snuggled right in.

Bookings of 2+ Hours

We kindly request a credit card to hold any booking of 2 hours or more. 

This is in effect to help us minimize no-shows. 

Late Cancellations:

Please give us no less than 24 hours notice for cancelling or rescheduling your appointments. 

Last Minute Cancels may incur a 25% charge of their total service.

No Shows:

Ouch, beauty!  Please don't leave us hanging - give us a heads up. 

Our Aesthetician's time is important, as are our clients.

Let us know you need to cancel your appointment - that way we can reschedule you, book in a new client, and make magic happen for everyone.

No shows will incur a 50% charge of their total service. 

Gift Cards

...Are like cash - if you lose them...they're gone. We do not have a tracking system. Please take a picture of your gift card. Thank you for understanding. 

Old Gift Cards

Because of new ownership and a brand new booking system, we do not have any record of gift cards purchased before September 2016. If you do have the original card showing the amount and the matching gift card - we will happily honour 50%.